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Novotel Surabaya

Jalan Ngagel 173-175, Surabaya, Indonesia, 60246  show map
 4 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Novotel Surabaya

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour check-in

24-hour reception

24-hour room service

Food/ Drinks

Poolside snack bar

Restaurant

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Overview

Novotel Surabaya is a 4-star accommodation within 7 km of Museum Mpu Tantular. The comfortable hotel represents industrial architecture in Surabaya.

The venue is 4.8 km away from Cheng Hoo Mosque. The property is set within 4 km distance from the city center.

The hotel allows quick access to a river and bamboo.

Novotel Surabaya is located within a 15-minute drive from Juanda airport.

Rooms

This property offers 209 modern guestrooms complete with Wi-Fi, a laptop safe, a sitting area, blinds and a DVD player. Some rooms at Novotel Surabaya have a view over the garden. They also include bathrooms with a shower, complimentary toiletries and bath sheets.

Eat & Drink

Breakfast is offered in the restaurant every morning. The onsite restaurant specializes in regional cuisine. There is an onsite Poolside bar to relax in. Guests can dine at Stilrod Cycling Shop and Cafe and The Harvest Patissier & Chocolatier located within 10 minutes' walk away.

You can start your day with a buffet breakfast, which costs IDR 193604 per person per night.  A full breakfast is served at affordable prices. 

Services

Business facilities include computer equipment, a business center and a photocopier.

Relax

Novotel Surabaya provides guests with babysitting, a mini club and video games for their children. A gym, gymnastics classes and a jogging track are among the on-site facilities.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   9.  Number of rooms:   215.

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Facilities

General

  • Non-smoking rooms
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour check-in
  • 24-hour reception
  • No pets allowed
  • Wheelchair access
  • Children are welcome
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Coffee shop
  • Lobby
  • Multilingual staff

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Basketball
  • Billiard tables
  • Table tennis
  • Squash

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Medical facilities service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant
  • Poolside snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Video games
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Umbrellas
  • Live entertainment
  • BBQ facilities
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Pool view

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Room toiletries

Self-catering

  • Electric kettle

Media

  • Television
  • Direct dial telephone

Policies

CHECK-IN / CHECK-OUT

Check-in from 12 pm FREE
Check-out until 12 pm FREE

Children and extra beds

All children
0 - 16 years
Existing bedding FREE
There are no cots provided in a room. 
There are no extra beds provided in a room. 

Pets

Pets are not allowed.

How to reach hotel

hotel Novotel Surabaya Surabaya location
Show big map »

Hotel Address:

Jalan Ngagel 173-175, Surabaya, Indonesia, 60246

Get directions
Airports
  • Juanda (SUB)
    5.2 mi
  • Abdul Rahman Saleh (MLG)
    43.8 mi
Train
  • Gubeng Train Station
    2.2 mi
  • Pasar Turi Train Station Surabaya
    3.3 mi
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    9
  • Number of rooms:
    215

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaNovotel Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Rooms and availability

Novotel Surabaya photos Exterior Hotel information
One-Bedroom Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Novotel Surabaya Hotel
Superior Double Room Pool Terrace
Pool view
  • Room size:

    345 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Terrace
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned room comes with a flat-screen cable TV and a personal safe. There is a kitchen with a minibar, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries. Guests enjoy a spacious private patio overlooking the pool.

Novotel Surabaya photos Exterior Hotel information
Two-Bedroom Family Suite
  • Room size:

    745 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Two-Bedroom Family Suite
  • Room size:

    745 sq. feet

  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Two-Bedroom Family Suite
  • Room size:

    745 sq. feet

  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Three-Bedroom Family Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Three-Bedroom Family Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    3 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Three-Bedroom Family Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Three-Bedroom Family Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    5 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Three-Bedroom Family Suite
  • Room size:

    650 sq. feet

  • Max occupancy:

    6 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Upper floors accessible by stairs only
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Kitchen unit
  • Microwave
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned suite comes with a flat-screen cable TV and a personal safe. There is a kitchenette with a minibar, a microwave, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries.

Novotel Surabaya photos Exterior Hotel information
Superior Double Room Garden View
Garden view
  • Room size:

    345 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned room comes with a flat-screen cable TV and a personal safe. There is a kitchen with a minibar, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries. Guests enjoy garden view.

Novotel Surabaya photos Exterior Novotel Surabaya Hotel
Superior Double Room Pool View
Pool view
  • Room size:

    345 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned room comes with a flat-screen cable TV and a personal safe. There is a kitchen with a minibar, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries. Guests enjoy pool view.

Novotel Surabaya photos Room
Superior Twin Room Garden View
Garden view
  • Room size:

    345 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned room comes with a flat-screen cable TV and a personal safe. There is a kitchen with a minibar, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries. Guests enjoy garden view.

Novotel Surabaya photos Exterior Novotel Surabaya Hotel
Superior Twin Room Pool View
Garden view
  • Room size:

    345 sq. feet

  • Max occupancy:

    2 persons

  • Bed type:

    2 Single beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Work desk
  • Seating area
  • Wardrobe
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Mini-bar
  • Electric kettle
  • Refrigerator
  • Media:TV
Room Description:

This air-conditioned room comes with a flat-screen cable TV and a personal safe. There is a kitchen with a minibar, a refrigerator, and an electric kettle. Private bathroom has a bath or shower, a hairdryer, and free toiletries. Guests enjoy pool view.

Novotel Surabaya Location

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  • Airports
  • Underground stations
  • Train stations
  • Parks
  • Tourist attractions
  • Museums
  • Convention centers
  • Stadiums
  • Food and meals
  • General

Hover above the icons to see hotel photo and details.

Click the hotel to go to the main hotel page.

Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Ampel Mosque4.5 mi
    Jl. Ampel Masjid no. 53
  • Ciputra Waterpark7.6 mi
    Water Park Boulevard Citraraya
  • Jalesveva Jayamahe Monument6.4 mi
    Jln. Tanjung Perak Barat
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    9
  • Number of rooms:
    215

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaNovotel Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge

Cities nearby

Novotel Surabaya Reviews

Guest reviews are submitted by our customers after their stay at Novotel Surabaya

7.4
Very goodBased on18 reviews

Rating by category:

Location
6.0
Rooms
10.0
Service
8.0
Dining
10.0

Guest reviews

  • Group of friends
    7.8

    the one bedroom apartment is very spacious with a very big bed excellent sized room all in all

    the deposit took 1 week to refund back into my account, also i ordered room service supper it took over an hour to arrive and then took the waiter another 30mins to return the change not what we wanted at 1am!

  • Family with children
    7.8

    Hotel location is near central of the city so we can go to there within 10 minutes

    I'm just suggest to make your hotel sign little bit bigger.

  • Older travelers
    7.0

    Nice and cozy hotel especially for non-smoking floor.

    Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.

  • Couple
    10.0

    Very friendly staff, great swimming pool, good location near a few malls and not too far from the airport... perfect "bubble" to escape the stress of Surabaya

  • Single
    8.8

    the staff are very kind epcailly Miss Jaminca

  • Single
    2.8

    Cant say anything good about the hotel. I paid for service. But didnt get any service at all. It was trouble on trouble.

    No service,you have to get your taxi you self. Cant recoment this hotel to anyone.

  • Family with children
    8.8

    The staff are competent , ready to answer your queries and very kind

    They did not tell my friend that the items in the fridge was for sale so they have to inform the customers while chek- in that the staff in the fridge are not for free

  • Single
    7.0

    De service van Mrs Donna. She organized my train ticket and a telephonecall with Malayasia Airways.

  • nurul nadiah md yusof
    January  2010
    8.4

    Best service, all staff treat us like family and we feel like home. The room is great and the lanscape is so nice.

    too far from city center n shopping mall

How to reach hotel

hotel Novotel Surabaya Surabaya location
Show big map »

Hotel Address:

Jalan Ngagel 173-175, Surabaya, Indonesia, 60246

Get directions
Airports
  • Juanda (SUB)
    5.2 mi
  • Abdul Rahman Saleh (MLG)
    43.8 mi
Train
  • Gubeng Train Station
    2.2 mi
  • Pasar Turi Train Station Surabaya
    3.3 mi
Hotel information
  • Check-in:
    from  12 pm
  • Check-out:
    until  12 pm
  • Number of floors:
    9
  • Number of rooms:
    215

Hotel Awards

IndonesianHOTEL AWARDSRecommendedSurabayaNovotel Surabaya

According to guest reviews, the hotel has been rated as
Best Spa Hotels in Indonesia

Use Badge