Novotel Surabaya

Jalan Ngagel 173-175, Surabaya, Indonesia, 60246show map
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Rooms and Guests
2Guests1room
Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Indonesia

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Overview

Novotel Surabaya features free self-parking, currency exchange and an elevator, and lies 10 minutes' drive from Sharp Bamboo Monument. Set in an industrial-style building, the venue comprises 209 rooms. The hotel features a swimming pool with umbrellas, a poolside bar, a sauna and a poolside snack bar.

The property is located in the centre of Surabaya, a short walk from Central Point Mall. The venue is a 20-minute drive from Red Bridge Surabaya.

Bamboo and a river are situated nearby.

Novotel Surabaya is situated about 15 minutes drive from Juanda airport.

Rooms

Offering views of the garden, the guestrooms feature a safe, a seating area and a work desk. These rooms also include an electric kettle and a fridge for self-catering.

Eat & Drink

Residents can have breakfast in the restaurant. The hotel features an outdoor restaurant serving regional cuisine. You can enjoy coffee and refreshments at the café bar. Various options for dining, including Stilrod Cycling Shop and Cafe and The Harvest Patissier & Chocolatier are offered in the area.

You can start your day with a buffet breakfast, which costs IDR 193604 per person per night.  A full breakfast is served at affordable prices. 

Services

The on-site car rentals are also provided.

Relax

Guests can enjoy free access to a spa area and a Jacuzzi along with a gym area, gymnastics classes and a jogging track. To stay fit, guests may try lawn tennis, basketball and table tennis.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Number of floors:   9.  Number of rooms:   215.

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Facilities
Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

24-hour reception

24-hour room service

Food/ Drinks

Poolside snack bar

Restaurant

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Sports & Fitness

  • Fitness centre
  • Tennis court
  • Basketball
  • Billiard tables
  • Table tennis
  • Squash

Services

  • Paid airport shuttle
  • 24-hour room service
  • Car rental
  • Laundry
  • Dry cleaning
  • Medical facilities service
  • Bell staff/Porter

Dining

  • Continental breakfast
  • Restaurant
  • Poolside snack bar

Business

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Fax/Photocopying

Children

  • Cots
  • Babysitting/Child services
  • Video games
  • Children's play area
  • Toys
  • Kids club
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Live entertainment
  • Garden area
  • BBQ facilities
  • Spa & wellness centre
  • Sauna
  • Jacuzzi
  • Massage

Room view

  • Garden view
  • Pool view

Room features

  • Air conditioning
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Terrace
  • Rollaway beds

Bathroom

  • Shower
  • Hair dryer
  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV
  • Direct dial telephone
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Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 1 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 19 yearsExtra bedThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
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Rooms and availability

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Location
  • Nearby
  • City landmarks
Surabaya ZooSurabaya Zoo2300 ft
Bungkul ParkBungkul Park1700 ft
Darmo Trade CenterDarmo Trade Center3000 ft
Central Point MallCentral Point Mall2700 ft
Mpu Tantular MuseumMpu Tantular Museum1700 ft
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Surabaya PlazaSurabaya Plaza2.1 mi
Gereja Perawan Maria tak BerdosaGereja Perawan Maria tak Berdosa2.5 mi
Taman Remaja SurabayaTaman Remaja Surabaya2.9 mi
BG JuntionBG Juntion2.9 mi
Gubeng Train StationGubeng Train Station2.1 mi
Tunjungan MallTunjungan Mall2.2 mi
Grand City MallGrand City Mall2.4 mi
Hi-Tech MallHi-Tech Mall3.0 mi
House of SampoernaHouse of Sampoerna3700 ft
Ampel MosqueAmpel Mosque4.5 miJl. Ampel Masjid no. 53
Jalesveva Jayamahe MonumentJalesveva Jayamahe Monument6.4 miJln. Tanjung Perak Barat
Ciputra WaterparkCiputra Waterpark7.6 miWater Park Boulevard Citraraya
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Getting around
Airports
Juanda (SUB)5.2 mi
Abdul Rahman Saleh (MLG)43.8 mi
Train
Gubeng Train Station2.2 mi
Pasar Turi Train Station Surabaya3.3 mi
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Reviews
7.4
Very goodBased on  18  reviews

Rating by category:

6.0
Location
10.0
Rooms
8.0
Service
10.0
Dining
  • 7.8
    Fabulous

    the one bedroom apartment is very spacious with a very big bed excellent sized room all in all

    the deposit took 1 week to refund back into my account, also i ordered room service supper it took over an hour to arrive and then took the waiter another 30mins to return the change not what we wanted at 1am!

  • 7.8
    Fabulous

    Hotel location is near central of the city so we can go to there within 10 minutes

    I'm just suggest to make your hotel sign little bit bigger.

  • 7.0
    Very good

    Nice and cozy hotel especially for non-smoking floor.

    Hotel furniture need refurbishment such as coaches on lobby (dull, teared). We check in on 3pm and the house keeping didnot provide us with bath towels. Although problem settles within 30 minutes after reporting to front office, but it doesn't seems as appropriate service for 4 star hotels.

  • 10.0
    Exclusive

    Very friendly staff, great swimming pool, good location near a few malls and not too far from the airport... perfect "bubble" to escape the stress of Surabaya

  • 8.8
    Superb

    the staff are very kind epcailly Miss Jaminca

  • 2.8
    Guest rating

    Cant say anything good about the hotel. I paid for service. But didnt get any service at all. It was trouble on trouble.

    No service,you have to get your taxi you self. Cant recoment this hotel to anyone.

  • 8.8
    Superb

    The staff are competent , ready to answer your queries and very kind

    They did not tell my friend that the items in the fridge was for sale so they have to inform the customers while chek- in that the staff in the fridge are not for free

  • 7.0
    Very good

    De service van Mrs Donna. She organized my train ticket and a telephonecall with Malayasia Airways.

  • 8.4
    Superb

    Best service, all staff treat us like family and we feel like home. The room is great and the lanscape is so nice.

    too far from city center n shopping mall

  • 7.0
    Very good

    Ontbijtbuffet is goed.

    Lobby/lounge en bar is de bekleding van de meubels aan vervanging toe.

  • 7.4
    Very good

    Iedereen was zeer behulpzaam en onze kamers aan het zwembad waren super, uitgebreid ontbijt.

    Het enige wat ontbrak, is gratis internet in de lobby? Beperkt aantal ligbedden beschikbaar bij het Zwembad en badhandoekken, waren ook beperkt aan wezig.

  • 7.4
    Very good

    Een uistekend hotel met voldoende faciliteiten en goede service.

  • 8.2
    Fabulous

    Belle piscine, personnel sympathique, buffet le soir excellent!

    Douche- baignoire pas etanche! Chasse d'eau des Toilettes ne fonctionnant pas bien!

  • 7.0
    Very good

    nous avons passe une journée donc 1 nuit nous avons apprécié la piscine

    moquette sale et tachée , prise électrique mais pas de sèche cheveux restaurant trés cher pour le pays situation géographique : nulle ! en dehors de la ville et non indiqué. Check in beaucoup trop long

  • 6.2
    Good

    confort Novotel classique - superbe piscine -

    situation géographique : nulle ! en dehors de la ville et non indiqué. Check in beaucoup trop long : + de 20 Mn. et personnel de la réception pas sympathique - voire agressif. Personnel du restaurant incompétent et ne parle pas anglais. Quant au bar : personnel gentil mais innéficace.

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Highlights
Hotel Awards

According to guest reviews, the hotel has been rated as  Best Spa Hotels in Indonesia

Use Badge
Good to know
Check-infrom 14:00-23:59FREECheck-outuntil 1 pmFREE
Children & extra bedsAll children0 - 3 yearsExtra bedFREEAll children4 - 19 yearsExtra bedThere are no extra beds provided in a room. 
PetsPets are not allowed.
Cancellation
+ More- Less
+ More- Less
Getting around
Airports
Juanda (SUB)5.2 mi
Abdul Rahman Saleh (MLG)43.8 mi
Train
Gubeng Train Station2.2 mi
Pasar Turi Train Station Surabaya3.3 mi
+ More- Less
Check rooms and rates
exclusive online offers!
Check-in
Select date
Check-out
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Rooms and Guests
2Guests1room
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